About the Role
"Further Improvement of Public Service Delivery in Uzbekistan" is a joint project conducted by the Ministry of Justice of the Republic of Uzbekistan and the United Nations Development Programme (UNDP) funded by the European Union. The overall goal of the project to improve the quality of life of the rural population – particularly of women, youth and children, the elderly and people with disabilities – by increasing their access to affordable, convenient and high-quality public services, with a focus on remote, self-service online public services as well as by expanding the citizens’ participation in decision making at the local level.
The project will support the Government of Uzbekistan in further transforming and modernizing the public administration at central, regional, and district levels to improve the quality of public services and local governance in rural areas. This will be achieved through enabling access to inclusive and user-centric public services, integrating advanced technologies and practices through digitalization, applying decentralized and multi-channel service delivery.
The project is expected to produce the following main outputs:
Transform institutional, legal, and regulatory frameworks underpinning the back office of the national public services delivery system.
Enhance capacity of the back office institutions in public service delivery to ensure their effective operation at the national, regional and local levels.
Conduct digital and user-centric transformation of the back office institutions to improve availability and quality of public services.
Transform the system of local governance to ensure responsiveness, accountability and better operation of regional and local institutions functioning as back offices.
The project’s interventions will focus both on the country as a whole (systemic reforms) and the selected remote pilot districts for more targeted results. This will be done through improving policies, enhancing capacity, digital transformation and streamlining the functions of (1) government bodies processing requests from citizens and businesses in back-offices (BOs), (2) Public Services Centres (PSCs) acting as one-stop shops for public services, (3) Ministry of Justice responsible for the unified state policy in public service delivery, and (4) Councils of People’s Deputies (Kengashes) and other local administrative bodies in charge of local governance.